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Wicked, incomplete, and uncertain: user support in the wild and the role of technical communication

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dc.contributor.authorSwarts, Jason, author
dc.contributor.authorUtah State University Press, publisher
dc.date.accessioned2018-09-27T19:17:12Z
dc.date.available2018-09-27T19:17:12Z
dc.date.issued2018
dc.descriptionIncludes bibliographical references and index.
dc.description.abstractHow to document technologies that may hybridize into forms that not even their designers would have anticipated, and offers insight into the evolving role of a technical writer in an age of increasing user reliance on YouTube tutorials, message boards, and other resources for guidance.--Provided by publisher.
dc.description.tableofcontentsThe exigences and forms of technical communication -- Task shift: changes in the object of documentation -- Shifted tasks and shifted problems: the problem of wicked and tame problems -- Credibility and user interaction: the challenge of decentered expertise -- A survey of action-based proto-genres of help -- The role of technical communication.
dc.format.mediumborn digital
dc.format.mediumbooks
dc.identifier.urihttps://hdl.handle.net/10217/192321
dc.languageEnglish
dc.language.isoeng
dc.publisherColorado State University. Libraries
dc.relation.ispartofUtah State University Press
dc.rightsCopyright and other restrictions may apply. User is responsible for compliance with all applicable laws. For information about copyright law, please see https://libguides.colostate.edu/copyright.
dc.rightsAll rights reserved. User is responsible for compliance. Please contact University Press of Colorado at https://upcolorado.com/our-books/rights-and-permissions for use information.
dc.rights.accessAccess is limited to the Adams State University, Colorado State University, Colorado State University Pueblo, Community College of Denver, Fort Lewis College, Metropolitan State University Denver, Regis University, University of Alaska Fairbanks, University of Colorado Boulder, University of Colorado Colorado Springs, University of Colorado Denver, University of Denver, University of Northern Colorado, University of Wyoming, Utah State University and Western Colorado University communities only.
dc.subject.lcshTechnical writing
dc.subject.lcshTechnology -- Documentation
dc.subject.lcshCommunication of technical information
dc.titleWicked, incomplete, and uncertain: user support in the wild and the role of technical communication
dc.typeText

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