Communication patterns in verbal versus non-verbal hostage negotiations
| dc.contributor.author | Rassti, Roxanne M., author | |
| dc.contributor.author | Bloom, Larry, advisor | |
| dc.contributor.author | Davalos, Deana, committee member | |
| dc.contributor.author | Chavez, Ernest, committee member | |
| dc.contributor.author | Unnithan, N. Prabha, committee member | |
| dc.date.accessioned | 2007-01-03T06:33:03Z | |
| dc.date.available | 2007-01-03T06:33:03Z | |
| dc.date.issued | 2014 | |
| dc.description.abstract | While the use of mobile phones and text messaging has made it easier for hostage negotiators to communicate with other law enforcement personnel in crisis situations, little research has examined how text messaging could be used to communicate with the perpetrator. The purpose of this preliminary, qualitative study was to explore the similarities and differences in communication patterns of two hostage negotiations, one that took place verbally and one that occurred through text message. Both transcripts were analyzed using the Crisis Communication Rating Scale (CCRS), a behavioral coding system developed by McClain (2004). The study provided initial insight into several important similarities and differences between the modes of communication. First, the hostage negotiator relied heavily on the use of personal and situational disclosures to resolve the situation, regardless of the mode of communication. Additionally, both the hostage negotiator and barricaded suspect used reflective statements more frequently when they were able to communicate verbally. Lastly, when communicating through text message, the hostage negotiator used persuasive statements more frequently, while the barricaded suspect used expressive statements of anger more frequently. Possible implications for training and practice are discussed. | |
| dc.format.medium | born digital | |
| dc.format.medium | doctoral dissertations | |
| dc.identifier | Rassti_colostate_0053A_12180.pdf | |
| dc.identifier.uri | http://hdl.handle.net/10217/83809 | |
| dc.language | English | |
| dc.language.iso | eng | |
| dc.publisher | Colorado State University. Libraries | |
| dc.relation.ispartof | 2000-2019 | |
| dc.rights | Copyright and other restrictions may apply. User is responsible for compliance with all applicable laws. For information about copyright law, please see https://libguides.colostate.edu/copyright. | |
| dc.subject | text message | |
| dc.subject | barricaded suspect | |
| dc.subject | communication | |
| dc.subject | crisis communication rating scale | |
| dc.subject | hostage | |
| dc.subject | hostage negotiation | |
| dc.title | Communication patterns in verbal versus non-verbal hostage negotiations | |
| dc.type | Text | |
| dcterms.rights.dpla | This Item is protected by copyright and/or related rights (https://rightsstatements.org/vocab/InC/1.0/). You are free to use this Item in any way that is permitted by the copyright and related rights legislation that applies to your use. For other uses you need to obtain permission from the rights-holder(s). | |
| thesis.degree.discipline | Psychology | |
| thesis.degree.grantor | Colorado State University | |
| thesis.degree.level | Doctoral | |
| thesis.degree.name | Doctor of Philosophy (Ph.D.) |
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