Mental models and feedback reactions: how knowledge and belief structures relate to the acceptance of feedback
Date
2014
Authors
Garrison, Lauren L., author
Gibbons, Alyssa, advisor
Kraiger, Kurt, committee member
Rhodes, Matthew, committee member
Maynard, Travis, committee member
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Abstract
Feedback acceptance has been found to be an integral step in the feedback-development process and increasing acceptance is a prime goal of performance appraisal and human capital management. This study investigated how feedback receivers' mental models for professional skills relate to their acceptance of professional skill feedback. University students participated in a leaderless group discussion and completed multiple measures of mental model knowledge and belief structure before receiving and responding to feedback. The hypothesis that knowledge structure accuracy would predict feedback acceptance was supported for multiple measures, while a significant relationship was not found for belief structure. The results of this study support the propositions of multiple theories and lend promise to the practical value of understanding and influencing mental models for employee learning and development.
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Subject
cognitive development
feedback acceptance
knowledge organization
knowledge structure
mental models
performance management