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"Are you feeling what I'm feeling?": an analysis of communication and emotional work of Korean social workers

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dc.contributor.authorKim, Min Kyung, author
dc.contributor.authorWilliams, Elizabeth A., advisor
dc.contributor.authorLong, Ziyu, committee member
dc.contributor.authorTimpson, William, committee member
dc.date.accessioned2016-07-13T14:50:23Z
dc.date.available2016-07-13T14:50:23Z
dc.date.issued2016
dc.description.abstractThis study investigates how Korean social workers experience and communicate emotional work in their organizational experience. Using a qualitative interview approach, I explore the emotional experiences of Korean social workers. Korean social workers experience wide array of different types of emotional work, however, expresses them implicitly and indirectly due to contemplative and considerate communication tactics in order to save others’ face and avoid burdening others with their emotions. Furthermore, the emotional work experience leads Korean social workers to develop a sense of pride, responsibility, and compassion toward their clients which were not inherent from the beginning of their professional experience due to lack of autonomy when choosing their profession. Korean social workers also communicate their emotional work through in-group association, strongly relying on connections through their alma mater, others who are their age, their position, and their tenure in the organization. However, a notable challenge to the original theory of emotional work is that for Korean social workers they also experience emotional labor and emotional dissonance due to organizational constraints that generate a clash of inner feeling with what organizations expect them to present. The study provides evidence of how different cultural expectations influence emotional work experiences as well as the communication of emotion. The findings not only support the different cultural norms and constraints that influence Korean social workers’ emotional work but also contribute to further the understanding of the role of organizations in providing proper outlets for emotional work experiences.
dc.format.mediumborn digital
dc.format.mediummasters theses
dc.identifierKim_colostate_0053N_13536.pdf
dc.identifier.urihttp://hdl.handle.net/10217/173513
dc.languageEnglish
dc.languageKorean
dc.language.isoeng
dc.language.isokor
dc.publisherColorado State University. Libraries
dc.relation.ispartof2000-2019
dc.rightsCopyright and other restrictions may apply. User is responsible for compliance with all applicable laws. For information about copyright law, please see https://libguides.colostate.edu/copyright.
dc.subjectemotional work
dc.subjectorganizational communication
dc.subjectcommunication
dc.subjectsocial workers
dc.subjectKorea
dc.title"Are you feeling what I'm feeling?": an analysis of communication and emotional work of Korean social workers
dc.title.alternativeAre you feeling what I'm feeling?: an analysis of communication and emotional work of Korean social workers
dc.typeText
dcterms.rights.dplaThis Item is protected by copyright and/or related rights (https://rightsstatements.org/vocab/InC/1.0/). You are free to use this Item in any way that is permitted by the copyright and related rights legislation that applies to your use. For other uses you need to obtain permission from the rights-holder(s).
thesis.degree.disciplineCommunication Studies
thesis.degree.grantorColorado State University
thesis.degree.levelMasters
thesis.degree.nameMaster of Arts (M.A.)

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