Integrating MBSAP with continuous improvement for developing resilient healthcare systems
The high cost of healthcare is a well-known topic. Utilizing systems engineering methods to address the problem is less well-known in the healthcare industry. There are many variables that impact the cost of healthcare, and this dissertation proposes a solution for the systemic problem of same day missed appointments. Healthcare systems have had success using Continuous Improvement (CI) tools and methods to change and improve processes, but the use of CI tools alone has not yet produced a sustained solution for same day missed appointments. Robust healthcare systems are driven by the architecture. ...
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