Exploring cultural perceptions of waiting area design features on mood and quality of care
Healthcare organizations spend millions of dollars to improve the physical attractiveness of their facilities, particularly in more public areas such as lobbies and waiting rooms, however impacts of renovations on perceived quality of care is rarely measured (Becker & Parsons, 2007). This two-part study uses the servicescape lens to examine perceived impacts of waiting area design features on mood and quality of care with people from two different countries, Kuwait and the United States. The first part of the study used an electronic card sort to identify specific design elements (e.g. furnishings, ...
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