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Exploring cultural perceptions of waiting area design features on mood and quality of care

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dc.contributor.authorAbdal, Noor, author
dc.contributor.authorMalinin, Laura, advisor
dc.contributor.authorYan, Ruoh-Nan, committee member
dc.contributor.authorMiller, Jeffery, committee member
dc.date.accessioned2018-06-12T16:14:13Z
dc.date.available2019-06-07T16:14:13Z
dc.date.issued2018
dc.description.abstractHealthcare organizations spend millions of dollars to improve the physical attractiveness of their facilities, particularly in more public areas such as lobbies and waiting rooms, however impacts of renovations on perceived quality of care is rarely measured (Becker & Parsons, 2007). This two-part study uses the servicescape lens to examine perceived impacts of waiting area design features on mood and quality of care with people from two different countries, Kuwait and the United States. The first part of the study used an electronic card sort to identify specific design elements (e.g. furnishings, lighting, interior architectural features,etc) that people associate with positive or negative mood. Positive mood associations informed three different servicescape approaches to the digital design of a waiting area: medical-focused, neutral/activating, and hospitality-focused. In part two of the study, a photorealistic rendering of each servicescape design was used for image elicitation during semi-structured interviews. Twenty adults (five females and five males from each country) were interviewed in their native language using online video-communications technology to share their perceptions of the experiences and quality of care they felt they would receive in each servicescape design. Findings suggest the importance of considering cultural differences when designing waiting areas, respect to atmospheres and affordances that support user's psychological, sociological, and physical needs, including colors, density, visual complexity, style, and spatial configuration.
dc.format.mediumborn digital
dc.format.mediummasters theses
dc.identifierAbdal_colostate_0053N_14760.pdf
dc.identifier.urihttps://hdl.handle.net/10217/189378
dc.languageEnglish
dc.language.isoeng
dc.publisherColorado State University. Libraries
dc.relation.ispartof2000-2019
dc.rightsCopyright and other restrictions may apply. User is responsible for compliance with all applicable laws. For information about copyright law, please see https://libguides.colostate.edu/copyright.
dc.subjecthealthcare
dc.subjectmood
dc.subjectservicescape
dc.subjecthospitality
dc.subjectdesign features
dc.subjectquality of care
dc.titleExploring cultural perceptions of waiting area design features on mood and quality of care
dc.typeText
dcterms.embargo.expires2019-06-07
dcterms.embargo.terms2019-06-07
dcterms.rights.dplaThis Item is protected by copyright and/or related rights (https://rightsstatements.org/vocab/InC/1.0/). You are free to use this Item in any way that is permitted by the copyright and related rights legislation that applies to your use. For other uses you need to obtain permission from the rights-holder(s).
thesis.degree.disciplineDesign and Merchandising
thesis.degree.grantorColorado State University
thesis.degree.levelMasters
thesis.degree.nameMaster of Science (M.S.)

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