The organizational culture of a comprehensive community college engaged in continuous quality improvement

Abstract

The study explored both the internal and external considerations that have shaped the culture of Midwest County Community College (Midwest, Midwest County—all pseudonyms) a comprehensive community college in Central City, a community of 12,000 people in middle America. This study approached organizational culture by exploring the contexts in which Total Quality Management (TQM) and Continuous Quality Improvement (CQI) processes evolved at Midwest. The study outlines the strategies used to implement change at the College and then reports the by-products of the change. The net effects of the continuous improvement strategies have translated into a more engaging work environment and a sense of purpose among faculty, staff, and administration Additionally, the College has become a focal point of the community.