Measuring Management Accounting Service Quality
Management accounting (MA) plays an important service role in most organizations. As a result, companies should include MA service quality as a key performance measure of the accounting function. While internal service functions such as information systems, sales, human resources, and customer service frequently conduct service quality assessments, the lack of quality research related to accounting service suggests that the same typically does not occur for management accounting. This may be because those outside of the accounting field do not understand management accounting as well or because ...
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