Implementation of a new cardiology hospital service with Nurse Practitioners: a quality improvement project to improve patient access and outcomes
Background: Patient-access delays due to excessive wait times for clinic consult appointments impair timely diagnosis/treatment, resulting in worse outcomes. Problem: Average days wait (ADW) for clinic consult appointments for the cardiology group of a regional managed care organization (MCO) was excessive. Methods and Intervention: Based on the IHI Model for Improvement, a quality improvement project (QIP) was implemented to reduce ADW while improving patient coverage. The QIP entailed a new cardiology hospital service with 11 cardiologists and 3 cardiology NPs who rotated between hospital and ...
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