Understanding academic library virtual reference at scale: a multi-institutional content analysis of chat transcripts supplemental materials - Brown-Sica, Meg, author; Croxton, Rebecca A., author; Church-Duran, Jennifer, author (Colorado State University. Libraries, 2026)
Supplemental materials including reliability statistics; codebook; codes, frequencies, and quartiles; and complexity propensity analyzing content from chat services at different academic libraries.
Keywords: Internet in library reference services