Wicked, incomplete, and uncertain: user support in the wild and the role of technical communication
Date
2018
Authors
Swarts, Jason, author
Utah State University Press, publisher
Journal Title
Journal ISSN
Volume Title
Abstract
How to document technologies that may hybridize into forms that not even their designers would have anticipated, and offers insight into the evolving role of a technical writer in an age of increasing user reliance on YouTube tutorials, message boards, and other resources for guidance.--Provided by publisher.
Description
Includes bibliographical references and index.
Rights Access
Access is limited to the Adams State University, Colorado State University, Colorado State University Pueblo, Community College of Denver, Fort Lewis College, Metropolitan State University Denver, Regis University, University of Alaska Fairbanks, University of Colorado Boulder, University of Colorado Colorado Springs, University of Colorado Denver, University of Denver, University of Northern Colorado, University of Wyoming, Utah State University and Western Colorado University communities only.
Subject
Technical writing
Technology -- Documentation
Communication of technical information