Browsing by Author "Venneberg, Donald, committee member"
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Item Open Access Employee engagement: critique, theory, and model(Colorado State University. Libraries, 2023) Stampka, Scott A., author; Makela, Carole, advisor; Folkestad, James, committee member; Troxell, Wade, committee member; Venneberg, Donald, committee memberOrganizational behavior researchers fail to critically evaluate the congruence between their conceptualizations, definitions, and measures of employee engagement. Three manuscripts are presented to illuminate this unrecognized confusion in employee engagement research. The first manuscript explored the employee engagement, motivation, and performance literature, and presented a definition of employee engagement necessary for the three constructs to fall within the same nomological network. The definition was unique and counter to the most prevalent conceptualization of employee engagement. It was shown, for employee engagement to provide organizational value, it should be defined to include physical behaviors aligned with the goals of the organization. This positions employee engagement as a motivated state, contrary to the most prolific conceptualization, which describes employee engagement as a motivational state. The second manuscript explored the motivation and employee engagement literature to develop a Motivation Model of Engagement (MMOE). It was shown traditional motivation theories focus on 'why' someone is motivated. However, the MMOE elucidates 'how' someone becomes motivated. The MMOE described how employees become engaged and what influences the likelihood of engagement. The MMOE is unique and strengthens motivation theory by filling in common gaps in existing theories and showcases how existing motivation theories complement each other. The third manuscript illuminated the incongruence of current employee engagement research designs, and presented a heuristic model, which aligns conceptualization, definition, and measure. A measurement model was presented, which described influencers of employee engagement. A conceptual measurement instrument was presented, which captures the likelihood of employees engaging in behaviors beneficial to the organization and illuminates potential interventions to increase the likelihood of employees engaging. The manuscripts were presented such that each built on the one preceding. However, each was intended to be applicable to research and practice on its own. Implications for research and practice were discussed, as well as potential applications. Further, suggestions for future research were proposed to entice, strengthen, and grow organizational behavior research.Item Open Access Predictability of inpatient satisfaction scores based on hospital characteristics: quantitative analysis of HCAHPS survey data, 7/1/2013 through 6/30/2014(Colorado State University. Libraries, 2017) O'Barr, Gregory W., author; Makela, Carole, advisor; Holmquist-Johnson, Helen, committee member; Mallette, Dawn, committee member; Venneberg, Donald, committee memberIn the early 21st century, the U.S. healthcare industry is undergoing a myriad of changes that include a focus on reimbursements to hospitals from the Centers for Medicare and Medicaid Services (CMS) based on the perceptions of patients' satisfaction of their care. This study utilizes the survey results as administered through the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS©) survey along with nine hospital characteristics to determine predictive analysis of the scores based on the independent variables. The quantitative analysis utilized multiple regression to determine statistical significance of the variables and determine if the variables can predict the satisfaction scores. The hospital characteristics chosen include Academic, Baldrige Award, Faith Based, For Profit, MAGNETTM, Most WiredTM, Safety Net, Sole Provider, and System. The survey data were obtained through CMS's public domain and then filtered for acute care, non-specialty hospitals. With a total list of 3,100 hospitals, each hospital was coded to the unique characteristics. Once coding was completed, the full dataset was divided into combinations of the variables and data consisting of "All Variables", "Application Variables", "Non-Application Variables", "Low Response Rate on Survey", "Medium Response Rate on Survey", "High Response Rate on Survey", and grouping of hospitals defined by CMS's ten geographical regions. Through these multiple analysis of the data, the researcher was able to search for themes on the highest Adjusted R2 to show the predictive power with the intent of identifying a common culture through a high-level characteristic that would be the driver of patient satisfaction. The findings showed significance in the data, but lower than expected predictability based on the hospital characteristics. The highest predictive variables were from three CMS geographic regions with only one specific survey question, Willingness to Recommend Hospital (all variables). This was an unexpected finding and outside the literature reviewed. It focuses the question on the drivers of patient satisfaction as not associated with the hospital characteristics utilized in this study, but possibly with cultural and demographic issues that could contribute to future work.Item Open Access The presidents' perspective of the rural community colleges' role in economic development: a grounded theory approach(Colorado State University. Libraries, 2011) Bigelow, Susan L., author; Kaminski, Karen, advisor; Davies, Timothy, advisor; Venneberg, Donald, committee member; Shields, Martin, committee memberSome colleges have embraced an economic development role in order to benefit the economy in the community and the region both directly and indirectly. In order for rural communities to benefit from the community college in a significant way, the college leadership must adopt an economic development agenda. The dual processes of developing a commitment to rural communities and learning economic development skills as a college president or in preparation to serve as a college president are not well studied and represent a gap in the literature. The purpose of this qualitative study was to construct a substantive theory with a core category and related categories that provides an explanation for how presidents of tribal colleges and community colleges in rural areas come to understand economic development and how they act on that understanding. The general research question was "what is going on here" with presidents at the intersection of tribal and community colleges and their rural communities in the area of economic development. The single situation grounded theory was constructed from interviews with eight presidents and referrals from two experts. The presidents led tribal and community colleges that have been members of the Rural Community College Alliance, were "associates" or "tribal" colleges, and were located in communities of less than 50,000. RCCA member colleges considered for this study were small and medium enrollment community colleges in rural serving areas and tribal colleges located in rural areas. The theory's core category was embracing the economic development role which means adopting as a guiding principle doing what was required to make a lasting and measurable impact on the community and its economy. Critical to the contextual framework categories was the pronounced rural bias, affinity for tribal or community colleges, and personal humility of the presidents. The causal categories of motivated by personal values, understanding the economic development role, and motivated by the environment worked together in a process and led to embracing the economic development role. After embracing this role, the presidents acknowledged taking economic development actions or taking them on more robustly. Six high level groups of economic development actions led by these presidents were: developing leaders and leadership capacity; thinking and acting regionally; coordinating closely with industry in workforce development; being present throughout the service area; welcoming the community to the college facilities; and promoting healthy communities. It is possible this study will add to the field of leadership training for community college leaders and a better understanding of leadership in a rural setting. This theory may be useful to presidents who are asked to take on an economic development role, those who wish to hire a president who embraces this role, and professional associations that hope to mentor current and future presidents for tribal and community colleges in rural areas.