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Browsing by Author "Long, Ziyu, committee member"

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    "Are you feeling what I'm feeling?": an analysis of communication and emotional work of Korean social workers
    (Colorado State University. Libraries, 2016) Kim, Min Kyung, author; Williams, Elizabeth A., advisor; Long, Ziyu, committee member; Timpson, William, committee member
    This study investigates how Korean social workers experience and communicate emotional work in their organizational experience. Using a qualitative interview approach, I explore the emotional experiences of Korean social workers. Korean social workers experience wide array of different types of emotional work, however, expresses them implicitly and indirectly due to contemplative and considerate communication tactics in order to save others’ face and avoid burdening others with their emotions. Furthermore, the emotional work experience leads Korean social workers to develop a sense of pride, responsibility, and compassion toward their clients which were not inherent from the beginning of their professional experience due to lack of autonomy when choosing their profession. Korean social workers also communicate their emotional work through in-group association, strongly relying on connections through their alma mater, others who are their age, their position, and their tenure in the organization. However, a notable challenge to the original theory of emotional work is that for Korean social workers they also experience emotional labor and emotional dissonance due to organizational constraints that generate a clash of inner feeling with what organizations expect them to present. The study provides evidence of how different cultural expectations influence emotional work experiences as well as the communication of emotion. The findings not only support the different cultural norms and constraints that influence Korean social workers’ emotional work but also contribute to further the understanding of the role of organizations in providing proper outlets for emotional work experiences.
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    Don't take that tone with me! An examination of attribution and evaluation as a consequence of incivility perceived in workplace email
    (Colorado State University. Libraries, 2022) Goldman, Chloe B., author; Fisher, Gwenith, advisor; Cleveland, Jeanette, committee member; Henle, Chris, committee member; Long, Ziyu, committee member; Prince, Mark, committee member
    This research investigated how people in the workforce interpret and react to the experience of incivility when it is perceived in workplace email. The purpose of this study was to assess relationships between perceptions of incivility in email, the fundamental attribution error, and associated judgments made about the email content and sender. Moreover, this work examined the similarity-attraction paradigm to test whether perceptions of similarity to the email sender moderated the aforementioned relationships. In this vignette-based survey, participants were asked to evaluate email content in the context of hypothetical workplace scenarios. These participants were recruited from the Amazon Mechanical Turk workforce pool (MTurk), resulting in a final sample of 219 respondents. Results indicated that people make the fundamental attribution error more often when perceptions of incivility are high, and that perceiving incivility is associated with a poorer evaluation of the email sender's communication skills and with a lower desire to work with that email sender in the future. In addition, participants who perceived themselves to be more similar to the email sender evaluated the email sender positively even when they detected incivility. Findings in this study do not support that the perception of incivility or attribution was related to email content ambiguity or cognitive load. This work contributes empirical evidence to research about email and computer mediated communication (CMC) in organizations and the pitfalls of miscommunication or misinterpretation on lean media platforms. Implications for workplace training and organizational policy change are discussed.
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    Effects of crisis severity and crisis response strategies on post-crisis organizational reputation
    (Colorado State University. Libraries, 2019) Choi, Sera, author; Kim, Jangyul, advisor; Park, Youngeun, committee member; Long, Ziyu, committee member
    Using situational crisis communication theory (SCCT), this study investigates the impact of crisis severity and crisis response strategies on post-crisis organizational reputation within the field of crisis communication. In the experiments, 289 respondents participated in a 2 (crisis severity: low vs high) x 2 (crisis response strategy: match vs mismatch) between-subjects factorial design. The results show that in the case of high crisis severity, a matched crisis response strategy positively influenced post-crisis organizational reputation as compared to a mismatched crisis response strategy. However, in the case of low crisis severity, there was no impact of a matched or mismatched crisis response strategy on organizational reputation. The study discusses its theoretical and empirical implications and limitations.
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    Intervening with laughter: using laughter/humor to create positive experiences in dementia relationships
    (Colorado State University. Libraries, 2024) Matter, Michelle M., author; Faw, Meara H., advisor; Knobloch, Katherine R., committee member; Long, Ziyu, committee member; Lucas-Thompson, Rachel G., committee member
    Humor and laughter have various positive outcomes on people's health and relationships both within healthcare settings and in daily life. In particular, humor and laughter can be beneficial for individuals impacted by dementia. This dissertation project was an engaged, mixed methodological intervention in which a program containing humor activities was created for people with dementia and their care partners to determine whether actively engaging with humor and laughter would be associated with positive outcomes for participants' well-being, observed behaviors, and relationships. Data collection methods included real-time observations as well as pre- and post-test surveys. Results indicated that participants were able and willing to participate in the program, that they engaged in various relational maintenance strategies during the program, and that the program was enjoyable and effective at creating positive personal and interpersonal outcomes for participating dyads. This project contributes to the scholarly community by investigating the usefulness of a noninvasive intervention within an understudied dyadic and aging population while demonstrating the powerful outcomes that can result from engaged scholarship and community collaborations. Additionally, this work offers the community partner a "plug-and-play" program that can be repeated in the future and provided participants with valuable and enjoyable experiences.
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    Managing occupational stigma in abortion care work
    (Colorado State University. Libraries, 2024) Lee-Simpson, Becca, author; Faw, Meara, advisor; Long, Ziyu, committee member; Kelp, Nicole, committee member
    This study explores how United States health professionals who work in abortion care experience occupational stigma and enact stigma management communication (SMC; Meisenbach, 2010) in the wake of the repeal of Roe v. Wade. Through interviews with 24 current and former abortion workers, the results indicate that health providers experience stigma through stigmatizing messages, stress compounded by stigma, and socioemotional impacts. Workers manage stigma using a blend of SMC strategies including accepting, avoiding, transcending, and challenging. Further, the study uses intersectional analysis to identify seven factors that influence how workers manage stigma as it intersects with their social identities and context: state laws, service delivery, organizational culture, community attitudes, regional identity, privileged/marginalized identities, and reproductive experiences. The study concludes with discussion of theoretical contributions to the SMC model and practical recommendations for healthcare organizations providing abortion.
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    One country, two perspectives: social control through news media framing during the 2014 Umbrella Movement in Hong Kong
    (Colorado State University. Libraries, 2021) Potter, Chelsey, author; Mao, KuoRay, advisor; Nowacki, Jeffrey, committee member; Long, Ziyu, committee member
    In 2014, Chinese citizens living in mainland China and Hong Kong received different narratives and interpretations of the Umbrella Movement's events based on the administrative regions they lived in and the news sources they had access to. State-controlled and market-based media outlets purposively manipulated frames of both ongoing and historical events of civil unrest in Hong Kong and China to shape citizens' perceptions of political events and the formation of particular identities and political behaviors. It is critical to understand the news frames employed by the media outlets with different political orientations in mainland China and Hong Kong to create an analytical framework that may contribute to the study of social control in post-colonial and authoritarian political settings, which may be applied to future civil unrest events across the world, such as the 2019 Hong Kong and the 2021 U.S. Capitol unrests. Using NVivo, a qualitative content analysis of 499 articles was conducted to identify common frames employed by ideologically different news media outlets in Hong Kong and China. The findings of this study revealed three unique narrative frames expressed to the public regarding the same event. This broadly resulted in Pro-Establishment, Pro-Status-Quo, and Pro-Universal Suffrage perspectives. The Pro-Establishment perspective is non-sympathetic to Hong Kong's sovereignty or dissent and movements against the Chinese Communist Party. The Pro-Universal Suffrage perspective is sympathetic to protesters, supports the movement against mainland China's authority over suffrage, and reports cases of unjust persecution of activists. The Pro-Status-Quo perspective is concerned with the economic and social stability of Hong Kong during the movement, wanting to maintain the homeostasis of economic growth. The selective framing of protest movements represents the state's attempt to impose social control through criminal selectivity, which fits the protest paradigm and moral entrepreneur perspectives in cultural criminology and frame analysis. A framework to analyze media coverage of social unrest in different political and social contexts is included in the appendix.
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    School nursing in COVID-19: the role of professional organizations in identity management
    (Colorado State University. Libraries, 2021) Potter, Lydia M., author; Williams, Elizabeth, advisor; Long, Ziyu, committee member; Long, Marilee, committee member
    Identity conflict can leave one feeling frustrated, sad, confused, and breathless with anger. As a school nurse, the fact that a pandemic-inducing respiratory illness led me to feel symptomatic with the weight of my job is not lost on me. My personal experience led me to investigate how a professional association uses communication strategies to navigate and (re)construct profession identity for members in crisis. To accomplish this, I conducted a mixed methods study that relied on my personal narratives and textual analysis using an iterative paradigm. Forty weekly email issues from the National Association of School Nurses (NASN) to school nurse members were analyzed from the onset of COVID-19 in March 2020 to the end of the first semester that schools returned to learning in December 2020. As a school nurse, I included my own personal narratives to compare my experience during this time and add depth, breadth, and reflexivity to the research as a mode of inquiry. Three milestones emerged in the data: the onset of COVID-19 and schools closing for the end of the 19/20 school year; the preparation and return to school for the 20/21 school year; and the attempt at a return to normal and the close of the first semester with COVID-19 in the school setting. Results from the study expand the understanding of: a) how a crisis progresses over time; b) professional identities being salient and contested; c) conflict spurring professionals to further narrow their professional identity; d) and that professional organizations may address conflict in a way that increases conflict in members.
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    The art of love: using arts engagement as a promoter of relational maintenance in couples with dementia
    (Colorado State University. Libraries, 2019) Griggs, Anna Katherine, author; Faw, Meara, advisor; Long, Ziyu, committee member; Malinin, Laura, committee member
    Previous communication scholarship has thoroughly examined the use of relational maintenance behaviors as outlined by Canary and Stafford (2003) on various types of relationships. These relational maintenance behaviors include openness, positivity, assurances, shared tasks, and networks (Canary & Stafford, 2003). However, little scholarship applying relational maintenance to contexts involving a life-altering illness exists, especially from the care partner's perspective. With the rising threat of Alzheimer's Disease and related diseases (ADRD), it is necessary to better understand how these behaviors might play into interactions between loved ones. Specifically, this research explores the use of relational maintenance behaviors between partners where one person has ADRD and the other is their primary care partner as they are involved in a participatory arts engagement workshop. Data collection involved video observation during the workshop sessions and follow-up phone calls with care partners about their experience after each session. Using thematic analysis, this study implicates that participants use relational maintenance regardless of their mental capacity and that the use of these behaviors creates tensions primarily for care partners to balance. The findings of this research encourage further exploration of the use of relational maintenance by people with a life-altering illness and their loved ones in order to understand the complicated communicative process associated with the immeasurable effects of a life-altering illness.
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    Workplace transitions: the role of social media and boundary management
    (Colorado State University. Libraries, 2023) Hecht, Emeline, author; Williams, Elizabeth, advisor; Faw, Meara, committee member; Long, Ziyu, committee member; Humphrey, Michael, committee member
    Previous literature has examined the workplace transition and its implications for the organization and its members. However, minimal studies have been conducted on how social media may influence the increasingly common occurrence of workplace transitions. This study explores the boundaries that individuals create and negotiate when using social media in the process of organizational transitions. Through twenty-five interviews with individuals who recently changed workplaces, this project highlights experiences of social media boundary management practices as participants navigated their assimilation to and from workplaces. This research project asked what strategies of boundary management employees utilize on social media across multiple assimilation phases. Eight boundary management strategies emerged from the data. The findings of this study expand knowledge of the assimilation process during a job transition and how privacy is managed during the multiple phases, providing insight into the implications of rule violations on organizational membership and the way that privacy rules are communicated between organizational members.